FAQ’s

Returns, Refunds and Replacements

Frequently asked questions about returns, refunds and replacements

What can I return?

You may request returns for most items you buy from sellers listed on Albasir.in that are within the return window, except those that are explicitly identified as not returnable on the product detail page and/or Albasir.in Returns policy. To know about the Return window for Albasir Business orders, please visit here

Items are returnable if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from its description on the product detail page on Albasir.in.

What are the return guidelines?

Following are the return guidelines:

  1. Your address and the item that you wish to return must be eligible for return.
  2. If the return is not eligible for Pickup, a Self-Return option will be given.
  3. Once the return is received, you will, in accordance with Albasir.in Refund Policy, be issued a refund to your original payment method.

 

For Pay on Delivery orders, refunds will be processed either to your bank account (via National Electronic Funds Transfer (NEFT)) or Amazon account (as Amazon Pay balance).

For more details, please see our Return Pick up and Self Ship Guidelines.

Can my order be replaced?

If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page , or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.

When will I get my refund?

Following are the refund processing timelines after the item is received by Albasir or the Seller notifies us of the receipt of the return:

Refund method Refund Time-frame
Prepaid Orders
Albasir Payment Option 2 hours
Credit/Debit Card 2-4 Business Days 3-5 Business Days
Net Banking (Credited to Bank Account)
JK Linked Bank Account 2-4 business days
Pay on Delivery Orders
Albasir Payment Option 2 hours
Paper Cheque 8-10 business days